Contact Royal Canin
Please find the relevant contact information below if you would like to contact us via phone or email.
Expert answers to the most common questions about pet health, Royal Canin and our products.
Christmas Times
16th December to 23rd December – Normal hours (see below)
Ordering and Delivery Enquiries 9am - 4pm Monday to Friday
Nutritional and Product Enquiries:
Mon-Tues 9am - 4pm
Weds 9 am - 1.30pm
Thurs- Friday 9am - 4pm
Tuesday, 24th December 9am - 12pm
Wednesday, 25th & Thursday 26th December – Closed
Friday, 27th 9am - 4pm (orders and delivery only Nutritional line closed)
Saturday, 28th and Sunday 29th December – Closed
Monday, 30th 9am - 4pm (orders and delivery only Nutritional line closed)
Tuesday, 31st 9am - 12pm (orders and delivery only Nutritional line closed)
Wednesday, 1st January – Closed
Thursday, 2nd January normal hours resume
Ordering & General Delivery Enquiries
For members of the public ordering via the Royal Canin Website
Phone: 0330 678 1520, followed by Option 2 then Option 3*
Website: royalcanin.com
For Breeders
Phone: 0330 678 1522 for the UK or (01) 2678260 for Ireland*
Website: webshop.royalcanin.com
For Retailers
Phone: 0330 678 1520 for the UK or (01) 5569400 for Ireland*
Website: webshop.royalcanin.com
For Guide Dogs, or other Assistance Dogs
Phone: +44 (0) 345 606 9498 for the UK or (01) 5569397 for Ireland*
For Puppy or Kitten welcome box assistance
Phone: 0330 678 1522 for the UK or (01) 2678260 for Ireland*
For Vets
Phone: 0330 678 1511 for the UK or (01) 5569398 for Ireland*
Office Hours
Monday – Friday 9am – 4pm
Breeders
Our Breeder Club supports dog and cat breeders across the UK and Ireland. To ask questions about your loyalty points, using the Pro Shop, or any other queries about the Breeder Club please email us.
Show Sponsorship
We are proud to support dog and cat shows around the UK and Ireland. Click here to apply for sponsorship for your show!
Trade Account
Royal Canin sells to the Independent Pet Specialist and we are committed to supporting our retailers. If you are interested in stocking Royal Canin and would like to know more, please get in touch here and one of our team will be in touch. (Minimum of 45 products need to be listed)
Nutritional/Product Enquiries
Products from our Pet Shop range:
Phone: 0330 678 1540 for the UK or (01) 5569395 for Ireland*
Products from our Veterinary range:
Pet owners:
Phone: 0330 678 1530 for the UK or (01) 5569396 for Ireland*
Veterinary Practices:
Please use the dedicated veterinary number provided in your product book.
Office Hours
Mon-Tues 9am – 4pm
Weds 9am – 1.30pm
Thurs-Fri 9am – 4pm
*Charges may vary depending on your service provider and your location, possibly incurring higher costs (up to 72p per minute when calling from the UK). Please check with your provider or alternatively e-mail us on one of the contact forms below. Our lines are open Monday to Friday excluding bank holidays.
Contact us via e-mail
If you have not found the answer to your query in our FAQs, or you would prefer to contact us by email, then please choose which topic below relates to your enquiry so that your email can be directed to the right place.
For voucher or loyalty enquiries, please fill in one of the forms below.
If your enquiry is not related to loyalty or vouchers, please fill in the form below.
If you are contacting us for feeding advice, please provide your pet's current weight, ideal weight, age and the product you are feeding.
Registered owner
