INTRODUCTION AND ELIGIBILITY

1. The Royal Canin “Beli & Menang 2025 Contest” (“Contest”) is organized by ROYAL CANIN MALAYSIA SDN. BHD. (“Organiser”) and is subject to the Terms and Conditions herein.

2. The Contest is open to all residents of Malaysia above 18 years of age and the following group of persons shall not be eligible to participate in the Contest:

i. Employees of the Organiser (including its affiliated and related companies) and their immediate family members (children, parents, brothers and sisters, including

spouses;) and/or

ii. Representatives, employees, servants and/or agents of advertising and/or contest service providers of the Organiser (including its affiliated and related companies,) and their immediate family members (children, parents, brothers and sisters, including spouses.)

CAMPAIGN PERIOD

3. The Contest period will run from 00:00am, May 15, 2025 to 23:59pm September 30,2024 (“Contest Period”). The Organiser shall reserve the right to revise the Contest Period at any time without prior notice or assign any reason whatsoever. All submissions received after the Contest Period will be null and void without further notice.

CONTEST MECHANISM

4. To participate in the Contest, each participant must:

i. Purchase any 0.8kg to 4.0kg Royal Canin products with the Beli & Menang stickers in a single receipt from any stores including online retailers nationwide throughout the Contest Period.

5. Scan the QR code for contest submission.

6. Complete the online form by answering the questions, filling in all the empty fields and click on submit. Retain original single receipt dated within Contest Period that matches the online entry as proof of purchase. Handwritten receipts will not be accepted.

7. Participants may send as many entries as they wish BUT each entry must be accompanied with the required details and an original receipt for each entry.

8. The Organiser will not reimburse the participant for any charges incurred in submitting the entries, if any.

9. The Contest is valid at all participating stores nationwide.

10. Participants must provide their full name and the last 4 digits of their NRIC number as per MyKad, winning email, unique redemption QR Code, proof of purchase (receipt), and have it recorded by the pet shop upon prize redemption.

11. Each participant is eligible to win more than one (1) prize throughout the Contest Period. However, each redemption must be accompanied by an original receipt. No handwritten

receipt will be accepted.

12. Participants must retain the original receipts for products purchased throughout the Contest Period for verification and prize redemption. Failure to present the original receipt

will result in the forfeiture of the prizes.

13. Prizes must be redeemed before 3rd October 2025.

14. The Organizer shall not be liable for any delays, losses, damages, or non-receipt of submissions. This includes any errors, omissions, interruptions, deletions, defects, delays in operation or transmission, communications line failures, or technical malfunctions of telecommunications networks, online systems, servers or providers, computer equipment, software, or any email or participant issues caused by technical problems or internet traffic congestion.

15. Summary of Contest Flow:

1. •  Purchase any 0.8kg-4.0kg Royal Canin products from any participating stores (online and offline)

   •  Scan the Beli & Menang QR code on-pack for contest submission

   •   Redeem the prizes with the redemption QR code provided after submission at your nearest pet shop for prize redemption

   •  Complete the verification process at the pet store, present the winning email with the redemption QR code. The store will take record of your details and a picture of you and the prizes for verification and record purchase.

    

    SELECTION OF WINNERS

16. There are 2,664 prizes to be won with total value worth more than RM233,000:

i. Grand Prize x 88 winners

• Free Royal Canin Pet Food Supply worth MYR688 (dry pet food pack size of 0.8kg to 4.0kg), selections by the Winner

• Log on to Royal Canin Club (https://club.royalcanin.com.my/), follow the instruction and scan Point-on-Purchase (POP) of participating products for additional 88 Royal Canin Club Points

ii. First Prize x 688 winners

• Free Royal Canin Pet Food Supply worth MYR188 (dry pet food pack size of 0.8kg to 4.0kg), selections by the Winner

• Log on to Royal Canin Club (https://club.royalcanin.com.my/), follow the instruction and scan Point-on-Purchase (POP) of participating products for additional 88 Royal Canin Club Points

iii. Consolation Prize x 1,888 winners

• Free Royal Canin Hair & Skin 0.4kg

• Log on to Royal Canin Club (https://club.royalcanin.com.my/), follow the instruction and scan Point-on-Purchase (POP) of participating products for additional 88 Royal Canin Club Points

iv. Participation Prize x 600,000

• Log on to Royal Canin Club (https://club.royalcanin.com.my/), follow the instruction and scan Point-on-Purchase (POP) of participating products for additional 88 Royal Canin Club Point
16. ​Selection of winners:
​Grand Prize x 88 winners

2. • Free Royal Canin Pet Food Supply worth MYR688 (dry food pack size of 0.8kg to 4.0kg)

   • Additional 88 Royal Canin Club Points

   * The number of prizes may not be equally distributed across the weeks of the Contest Period
   The Grand Prize winners will be determined by dividing 600,000 (the estimated number of entries during the Contest Period) by 88 and rounding this to the nearest lower whole number which is 6,818. Hence every 6,818th entry will stand to win the Grand Prize until all the Grand Prizes are given out. In the event a winning entry is disqualified, the next earlier entry will be the replacement winner, for example: the replacement winner for the 6,818th qualified entry is qualified entry 6,817.

   First Prize x 688 winners

   • Free Royal Canin Pet Food Supply worth MYR188 (dry food pack size of 0.8kg to 4kg)

   • Additional 88 Royal Canin Club Points

   * The number of prizes may not be equally distributed across the weeks of the Contest Period

   The First Prize winners will be determined by dividing 600,000 (the estimated number of entries during the Contest Period) by 688 and rounding this to the nearest lower whole number which is 872. Hence every 872nd entry will stand to win the First Prize until all the First Prizes are given out. In the event a winning entry is disqualified, the next earlier entry will be the replacement winner, for example: the replacement winner for the 872nd qualified entry is qualified entry 871.
   
   

   Consolation Prize x 1,888 winners

   • Free Royal Canin Hair & Skin 0.4kg

   • Additional 88 Royal Canin Club Points

   * The number of prizes may not be equally distributed across the weeks of the Contest Period

   The Consolation Prize winners will be determined by dividing 600,000 (the estimated number of entries during the Contest Period) by 1,888 and rounding this to the nearest lower whole number which is 317. Hence every 317th entry will stand to win the Consolation Prize until all the Consolation Prize are given out. In the event a winning entry is disqualified, the next earlier entry will be the replacement winner, for example: the replacement winner for the 317th qualified entry is qualified entry 316.
   
   

   Participation Prize x 600,000 winners (estimated)

   • Additional 88 Royal Canin Club Points

   products within the contest period, log on to Royal Canin Club (https://club.royalcanin.com.my/).

   Follow the instruction and scan Point-on-Purchase (POP) of participating products for additional 88 Royal Canin Club Points

   
   

18. Winners will be notified via email and a unique redemption QR code for prize redemption purposes.

19. For Grand Prize, First Prize and Consolation Prize, winners must visit a participating retail pet shop for verification and redemption within the redemption period. If a winner fails to redeem their prize within this period, the organizer reserves the right to forfeit or void the

prize. The organizer shall not be held liable if eligible winners do not redeem their prizes at

participating outlets for any reason.

20. Winners for Grand Prize, First Prize and Consolation Prize will each be provided with a unique redemption QR code to be shown to the participating retail pet shop for prize redemption purposes.

21. The Organiser shall reserve the right at its absolute discretion to substitute the prizes with another of similar value, at any time without prior notice. The prizes are non-transferable, and all prizes are given on an “as is” basis and are not exchangeable for cash or its equivalent.

22. Participants must provide their full name and last four digits of NRIC number as per MyKad, winning email, unique redemption QR code, proof of purchase (original receipt), and have it recorded by the pet shop upon prize redemption.

LIABILITY & RESPONSIBILITY

23. Participants and their heirs shall assume full liability and responsibility in case of any liability, mishap, injury, damage, claim or accidents (including death) resulting from their participation in the Contest, redemption and/or utilization of the prize and agree to irrevocably and unconditionally release and hold the Organiser free and harmless of any liability for any reason whatsoever.

24. All transportation, accommodation, personal costs and/or any other costs, fees and/or related expenses incurred to participate in the Contest, shall be the sole responsibility of the winners.

RIGHT OF THE ORGANISER

25. The Organiser reserves the right at its absolute discretion to increase or reduce the number of prizes or substitute any prize with that of similar value at any time without prior notice. All prizes are not transferable, refundable or exchangeable for cash or in any other form for whatever reason.

26. The Organiser reserves the right, in its sole discretion, to disqualify any participant that is found or suspected of tampering with the Contest submission process or the operation of the Contest and the Organiser reserves the right to pursue legal action against any individual it believes has undertaken fraudulent activities or other activities harmful to the Contest.

27. The Organisers’ decision is final. Any letters, enquiries, appeal or protest will not be entertained. Participants hereby agree that no further action will be taken against the Organiser.

28. Subject to legal requirements, the Organiser may also at its absolute discretion cancel, terminate or suspend the Contest at any time with or without prior notice and reason. For the avoidance of doubt, cancellation, termination or suspension of the Contest by the Organiser shall not entitle the Participants to any claim or compensation for any losses or damages suffered or incurred as a direct or indirect result of the cancellation, termination or suspension.

PERSONAL DATA PROTECTION

29. Each participant’s personal data will be collected and processed in accordance with the participant’s consent provided to the Organiser and its affiliated companies and business units for the following purposes:

i. To notify the participant if he/she has won any prize;

ii. To conduct, manage, and administer the Contest including verifying the identity of participants for participation or prize collection;

iii. For consumer research and analysis, promotional, publicity, advertising and marketing purposes; and

iv. For the Organiser and its affiliates to obtain feedback on its products and services.

30.

All personal details submitted must be accurate, complete, and subject to proof at the request of the Organizer. The Organizer reserves the right, at any time, to verify the validity of any entry and to disqualify any entry that does not comply with these Terms & Conditions or that interferes with the entry process. Personal data provided in connection with this Contest shall be collected and managed in accordance with the Organizer’s privacy policy, which can be read here: http://www.mars.com/global/policies/privacy/pp-english

All personal details submitted must be accurate, complete, and subject to proof at the request of the Organizer. The Organizer reserves the right, at any time, to verify the validity of any entry and to disqualify any entry that does not comply with these Terms & Conditions or that interferes with the entry process. Personal data provided in connection with this Contest shall be collected and managed in accordance with the Organizer’s privacy policy, which can be read here: http://www.mars.com/global/policies/privacy/pp-english

TERMS AND CONDITIONS

31.

By entering this Contest, the participants agree to be bound by the Terms & Conditions of the Contest and the decisions of the Organisers shall be final and binding. No appeal shall be entertained for any reason whatsoever.

32.Participants shall assume full liability and responsibility in case of any accident, injury, damage to belongings or claims resulting from participation in the Contest, and Participants shall fully indemnify and hold harmless the Organiser in relation to the same.

33.

The Contest Terms & Conditions and the Contest mechanics may be amended from time to time and shall prevail over any provisions or representations contained in any other promotional material or advertising of the Contest. The Contest and its Terms and Conditions shall be governed by the laws of Malaysia and be subject to the exclusive jurisdictions of the Malaysia courts.

The Contest Terms & Conditions and the Contest mechanics may be amended from time to time and shall prevail over any provisions or representations contained in any other promotional material or advertising of the Contest. The Contest and its Terms and Conditions shall be governed by the laws of Malaysia and be subject to the exclusive jurisdictions of the Malaysia courts.

If you wish to make enquiries or give feedback, please contact +6012 212 8965 on Mondays to Fridays, from 9.00am to 1.00pm and from 2.00pm to 6.00pm.